Forest Holidays

Retail and Customer Service - Pickering

Pickering, North Yorkshire
09 Sep 2016
21 Oct 2016
Job Type
Part Time

Support Crew - Retreat - Retail and Customer Service at Keldy, North Yorkshire

Part time, permanent position

The role is exceptionally multi-faceted and interesting. In essence, it involves doing anything and everything to deliver customer delight - from greeting customers; working in a busy reception; basic food preparation and service; being part of a retail team and making sure that our sites and cabins are clean and welcoming when customers arrive.

  • Location: Keldy, North Yorkshire
  • Hours: Part time
  • Contract type: Permanent
  • Closing date: 31st October, 2016
  • Benefits: Support Crew benefits an optional pension scheme, full paid holiday and the opportunity to join a great team and deliver an outstanding holiday experience for our customers. Also offered is a team discount on our cabins for both yourself and your friends and family. We have a strategy to promote from within so this could be your first step on the ladder of running your own site one day.

You’ll champion our ethical and ecological values, promote our activities, and be open and available to customers for advice, help and service. As a flexible, enthusiastic member of the team you will be happy to get involved in other activities on site and will have experience of following processes and procedures.

Skills and Experience

Passionate about creating unique and memorable holiday experiences, you should have a background that involves resolving customer issues and balancing the demands of customer service and commercial success. Articulate and approachable, you must be able to strike a rapport with customers and have a helpful, positive personality. You will see problems as opportunities, and though you are confident and independent, you will also be a team player. Basic IT literacy would be an advantage and you should understand how everything that you do can impact on profit and loss.

About the business

Forest Holidays has funding to build several more of our stunning locations across the country. We are always on the lookout for talented and hardworking individuals to join our team.

To apply please email with a covering note.

Included in the covering letter you should include details of your experience, if you have your own transport / or if you would like to be on the company bus (pick up Scarborough / Pickering) and confirm you are available to work Mondays and Fridays 10am-4pm.