Receptionist - Cheltenham
Receptionist - Hotel du Vin, Cheltenham
Our appeal is all down to our attitude. Simple yet sophisticated. Informal yet luxurious. Elegant yet unpretentious. It’s a commitment to doing the little things brilliantly. We’re justifiably proud of our collection of 16 townhouse and city-centre properties. Each Hotel du Vin has its own character, shaped by the architecture, history and sensitive conversion of the original building. At the heart of each, our bistros serve French classics with a British twist. And thanks to our close relationships with vineyards and winemakers, our cosy, low-lit bars offer many of the world’s finest and best-kept secret wines.
In return you get to work for great brands with like-minded people with an award winning benefit package including:
- A range of fabulous flexible benefits to help you outside of work – including health & life insurance.
- A contributory Pension Scheme
- A Childcare scheme providing tax credits on any childcare you may be paying.
- Service Charge (department specific) which will be performance driven
- Free uniform
- Annual People Awards
- Amazing People Engagement and Activity Plan
- Employee assistance scheme to help you navigate through life’s challenges
- Generous holiday entitlement
- Fantastic company discounts including staff rates & Food & Beverage discounts at all of our exciting locations
- Major high street discounts –helpful when buying things to treat you or others!
We’re rightly proud of our hotel and friendly, informative teams of staff who love looking after our guests. As Reception Supervisor you will be supervising the Front Office Team and ensuring that all front office procedures are delivered with personality. You will be required to supervise the reception desk during the shift, assisting with check in and check out of our guests ensuring that all requirements are met during their stay. You will be expected to be a point of contact for our guests should they have any queries, answering the telephone, providing assistance and delivering amazing hospitality. Reception Supervisors must be organised, a good communicator and a hands-on supervisor. Experience in a front office team of a similar quality hotel is required and previous experience of working with Fidelio / Opera is beneficial. You must have passion for hospitality and deliver service with a smile.
Sink into soft leather for an aperitif or nightcap. Discover a world of fine wines in the Laroche wine tasting room, or sip your favourite in the bar with friends. Tuck into lovingly prepared seasonal fair in our trademark Bistro, or dine al fresco. Enjoy a private dinner, party, wedding or civil ceremony in one of our quirky function rooms. Select a cigar from the humidor and retreat to our snug cigar shack. Or why not head to Health du Vin for a soothing spa treatment? And, when you're ready for sleep, bid goodnight and glide up to one of our 49 distinctive bedrooms. Each welcomes you with a huge hand-sprung mattress, delightfully soft Egyptian cotton bed linen, and a deep roll top bath or monsoon shower. So rest assured, when you join us our Cheltenham hotel for a mid or weekend break, business meeting or special occasion, you'll be treated like, well, royalty.