Firmdale Hotels

Room Service Waiter - London

24 Nov 2016
02 Dec 2016
Job Type
Full Time

Location: London

Salary: Competitive

Start Date: ASAP

Duration: Permanent


We are currently recruiting for a Room Service Waiter to join our highly successful  team.

Your main responsibility as a Room Service Waiter will be to run the daily operations of the Room Service department and ensure a smooth service is sustained. Understanding what it means to deliver exceptional customer service and to be able to exceed guest’s expectations is imperative in this role. You should be confident in your knowledge of food and beverage, and be at ease recommending products and daily specials to the guests.  

Main Duties:

  • Answer all incoming calls and take accurate orders
  • Explain the menu and specials available to suit the guest’s individual tastes
  • Acknowledge guests using their names throughout the call
  • Maintain and deliver consistent Firmdale standards
  • Complaint handling


  • Previous experience as a Room Service Waiter in a 5* hotel
  • Good knowledge of food and beverage
  • The ability to work well under pressure and in a busy environment
  • Excellent communication skills       
  • Superb attention to detail
  • Excellent personal presentation
  • Resilience and drive to get things right first time
  • Previous knowledge of Micros is desirable

Hours required:

As a Room Service Waiter you will work 45 hours per week on a flexible rota, where some weekends will be required.

To apply for the role of Room Service Waiter:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Why Firmdale Hotels?

Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that’s from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.