Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience. We are looking for a Applications Analyst to join our IT Team.

As Applications Analyst, you will be an ambassador for our membership management system and related applications, delivering excellent support, configuration of releases and system improvements.

The Role

• Providing 3^rd line support for our membership management system and related applications, including resolving support issues and customer queries
• Configuration of our membership management system and related applications with requested business changes (this may require some out of hours support)
• Supporting the testing process for new system releases and updates
• Documenting system issues and maintaining support documentation
• Learning from senior team members about system functionality and business processes
• Being a great team member, supporting your team and the wider Virgin Active team

What qualities does a Applications Analyst need to join Virgin Active?

• Basic understanding and experience of IT systems and applications
• Good communication skills and eagerness to learn
• Excellent customer service skills
• Attention to detail and a commitment to quality
• Ability to work well as part of a team
• Enthusiasm for technology and problem-solving
• Basic IT skills including Microsoft Office (especially Excel)
• Willingness to learn in a fast-paced environment
• Positive attitude and desire to grow professionally
• You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing

Our Perks

• 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
• Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up 5%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
• Life Assurance 4x your salary – which we hope you will not need.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you  communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) 
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.