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Reception Supervisor - Broadway, Worcestershire

Employer
The Lygon Arms
Location
Broadway, Worcestershire
Salary
£27,248 + Service Charge circa 2,5k
Closing date
18 Mar 2025

Job Details

Reception Supervisor - Broadway, Worcestershire 

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

Receptionist Supervisor - What's in it for you?

  • £27,248 annual salary
  • Service charge paid monthly (non-contractual) - circa 2,5k per year
  • Free team meals included on duty
  • Awards of Excellence recognition
  • Length of service gifts
  • Cashback healthcare cover after probation
  • Continued career development with recognised training providers
  • Team Rate at our Iconic Luxury Hotels
  • Generous friends and family rate at Iconic Luxury Hotels
  • 25% discount on all Food and Beverage
  • Discount on Spa treatment and products
  • Refer a friend incentive
  • Cycle to work scheme
  • Employee assistance programme
  • Team social events, seasonal gifts and much more…

Aim of the Reception Supervisor role:

To assist in the day-to-day running of Reception and to supervise reception in the absence of the Reception Manager.

Responsibilities of the Reception Supervisor

  • Confidently assist in the smooth running of the department, including rota management and staff training.
  • Ensure the efficient organization of Reception in line with established procedures and standards.
  • Foster good relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
  • Collaborate respectfully and courteously with all other departments.
  • Ensure the well-being, satisfaction, and comfort of all guests, providing a highly personalized style of service.
  • Maintain a good working knowledge of all hotel departments.
  • Confidently operate all Front Office equipment, including Opera, Resdiary, Excel, Word, and Email.
  • Cover reservation tasks as needed, understanding the importance of teamwork and flexibility.
  • Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
  • Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.

Receptionist Supervisor - About You

We are seeking a candidate with a passion for hospitality and guest service. If you enjoy creating special experiences and thrive under pressure, we would love to hear from you! 

Apply Now and join our dedicated team!

 

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