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Spa Duty Manager - Broadway, Worcestershire

Employer
The Lygon Arms
Location
Broadway, Worcestershire
Salary
£29,000 per annum, plus service charge circa 3k (non contractual)
Closing date
4 Mar 2025

Job Details

Spa Duty Manager - Broadway, Worcestershire

This charming old coaching inn sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history, coloured by the many characters who have stayed here, from Oliver Cromwell to Elizabeth Taylor and Richard Burton. Nestled in a tranquil corner of the hotel, our spa offers a serene escape with luxurious treatments, a state-of-the-art fitness suite, and a stunning indoor pool. 

Spa Duty Manager - What's in it for you?

  • £29,000 annual salary
  • Service charge paid monthly (non-contractual) - circa £2.5k per year
  • Free team meals included on duty
  • Awards of Excellence recognition
  • Length of service gifts
  • Cashback healthcare cover after probation
  • Continued career development with recognised training providers
  • Team Rate at our Iconic Luxury Hotels
  • Generous friends and family rate at Iconic Luxury Hotels
  • 25% discount on all Food and Beverage
  • Discount on Spa treatments and products
  • Refer a friend incentive
  • Cycle to work scheme
  • Employee assistance programme
  • Team social events, seasonal gifts, and much more…

Aim of the Spa Duty Manager role:

  • Take ownership for covering all reception shifts with a rota system.
  • Ensure each new reception staff member goes through an induction and training programme.
  • Monitor staff development and follow the Company appraisal system in conjunction with the Spa Manager.
  • Manage the Reception team, ensuring all treatments and fitness bookings are taken efficiently and accurately, and that all other administrative reception procedures are followed correctly.
  • Generate sales leads through outreach activities and corporate events.
  • Take prospective new members on show-rounds within the Spa and Hotel Facilities.
  • Contribute to the membership budget.
  • Ensure membership packs are completed in a timely manner.
  • Arrange and develop all Spa Events and provide appropriate costings within the department budgets.
  • Complete monthly retention calls.
  • Complete a weekly forecast spreadsheet.

Spa Duty Manager - About you:

  • Must have previous Spa Supervisory or Management experience.
  • Treatment background, including NVQ level 3 or equivalent qualification, is desirable.
  • Excellent communication skills and customer service required.
  • Keen eye for detail, organisational skills, and confidence in communicating with the team.

Company

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