Skip to main content

Operations Manager - The Gantry Hotel London

Employer
RBH Hospitality Management
Location
London, Greater London
Salary
Discussed at venue
Closing date
4 Mar 2025

Job Details

Operations Manager - The Gantry Hotel London


JOIN US

At The Gantry and RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family with Hilton worldwide
  • An additional day's leave for your birthday
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship
  • 30% F&B discount at RBH hotels & 50% F&B discount at The Gantry
  • Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid
  • Employee Assistance Programme
  • Social and wellness events and activities all year round with the Hapy Benefits app
  • Free meals on duty saving you over 1000 per year
  • Bimonthly Employee when you earn 400 net and Employee of the Year when you earn 1500 net
  • Amazing working culture

And much more!

A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL

Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.

Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.

Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.

Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.

Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.

Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.

Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.

Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.

Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.


WHAT WE NEED FROM YOU

Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.

Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.

Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.

A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.

Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.

Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.

Ability to multitask and manage time effectively in a fast-paced, dynamic environment.


Company

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Apply for Operations Manager - The Gantry Hotel London

Already uploaded your CV? Sign in to apply instantly

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:
Add a cover message (optional)Add a cover message (optional)
Do you currently live and work in the UK with all documentation to prove this? required

By applying for a job listed on Leisurejobs you agree to our terms and conditions. To find out what personal data we collect and how we use it, please visit our privacy policy.

Never disclose any private information in response to a job advertisement or include on your CV any of the following: National Insurance number, driving licence number, passport number, bank / credit card details and date of birth. If you are ever asked to do this by a recruiter, please contact us

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar jobs