Receptionist
- Employer
- Crimson Hotels
- Location
- 100 Queen’s Gate Hotel London, Curio Collection by Hilton, London (South West)
- Salary
- Competitive Salary
- Closing date
- 4 Mar 2025
View more categoriesView less categories
- Sector
- Hotel jobs, Hotel Receptionist
- Job Type
- Full Time
Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We’re looking for an experienced and passionate receptionist to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.
The Role
As a Receptionist, your role will be to truly listen to our guests, anticipate their needs and achieve 100% guest satisfaction.
Your key duties as a Receptionist will include handling check-in and check-out services for the guests and assisting them with requests during their stay.
The Person
We look for receptionists with previous experience in a similar role who are absolutely committed to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent presentation & grooming standards
- Calm, efficient, and organised with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
The Hotel
Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.
The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Benefits and Perks
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan – financial assistance towards the cost of healthcare
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Attractive front office upselling incentives scheme
- Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Freshly cooked meals to enjoy on-duty
- Dry-cleaning for your uniform
- Lots of team member social events and wellbeing events
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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