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Maintenance Operative - Thames Ditton, Surrey

Employer
Colets Health & Fitness
Location
Thames Ditton, Surrey
Salary
Competitive
Closing date
11 Feb 2025
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Job Details

Maintenance Operative - Thames Ditton, Surrey

Role and Responsibilities: 

Members 

  • Excellent communication and Customer Service Skills with our Members 

People 

  • Liaise with Senior Management and Heads of departments 

Operations 

  • Assisting in the day-to-day maintenance of the Club building and areas under the Club’s control including all machinery, lighting, electrical appliances, plumbing and drainage, heating, and air conditioning; 
  • Assisting in ensuring that pool plant equipment, the water, spa, and surrounds are always in a safe and clean condition. Water testing, Water meter readings, Pool backwashes, Pool tests in plantroom, Shower / Steam room drainage, Pool plant operations (Chlorine and PH) 
  • PPM checks and maintenance issues prioritized and actioned. System logs updated on WAM computer program 
  • Assisting in the redecoration and refurbishment of the club as necessary 
  • Assisting with the receipt of deliveries, stocks and supplies including loading / unloading as necessary 
  • Assisting in ensuring the security of the building and its contents, paying particular attention to alarms, locks, fire extinguishers and maintaining records where necessary 
  • To be fully aware of and understand departmental N.O.P.s, E.O.P’s and Club emergency procedures 
  • Assisting in maintaining records of all work carried out to all equipment within the Club. 
  • Stock takes 
  • Understanding of Water Hygiene 
  • General DIY skills 
  • Basic computing skills in Excel & Word 
  • Other ad-hoc support as reasonably requested. 
  • You must be able work weekends and various shifts

Finance 

  • To work with Line Manager to remain within budget 

Cultural / Values 

Commit to the company values and personality. 

Our Values: 

Welcoming – We do things a little differently around here, not just another corporate gym 

Supportive – Of our community, members and each other – We genuinely care 

Independent – We are inclusive, unpretentious and trustworthy – Not for profit 

Our Personality: 

Motivated – Engaged, part of the family and driven to make a genuine contribution 

Friendly – Outgoing, enthusiastic and able to engage with both colleagues & customers 

Proud – Positive – has a ‘can do’ energy that brightens up those around them 

Be aware of the core business anchors of Colets and embed them into your department:  

  • Create the right environment 
  • Create a Great place to work 
  • Go beyond customer satisfaction 
  • Personalise every journey 
  • Generate extra profit to fuel growth 
  • Commit to our goal of a unified Team & Growing the business 

KPI’s: 

  • NPS Scores 

 Qualifications / Educational Requirements: 

The ideal candidate would have Pool Plant Operators Qualification as well as a bias for electrical trade but not essential. 

Preferred Skills: 

  • High levels of attention to detail, the ability to think methodically, prioritization skills, good communication skills; both internally and with suppliers and third parties.  
  • Physically fit enough to be able to undertake arduous or difficult tasks (lifting and carrying work will be involved).  
  • Be always well-presented and polite to members and staff and able to work as part of a team or as an individual (must be self-motivated) have a ‘can do’ attitude, be able to adhere to deadlines and get tasks done when asked for, and above all else a drive to continuously improve and the ability to adapt to various scenarios. 
  • Excellent communication skills 
  • Customer service experience 

 

Company

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