Groups & Reservations Coordinator - The Mercure Paignton

Groups & Reservations Coordinator - The Mercure Paignton

JOIN OUR FAMILY

We may be brand new, but our hotels the Mercure and Ibis Styles Paignton are already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests, and as such to maintain our high standards, we're seeking passionate and dedicated professionals to join our team and help provide outstanding guess experience across both hotels.

At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

A DAY IN THE LIFE OF A GROUPS & RESERVATIONS COORDINATOR

This role can be either part time or full time depending on the right candidate

What you'll be doing...

Reporting to the Multi Site Sales Director, you can expect your working day to include the following:

Delivering consistency of high level of excellence to ensure complete satisfaction of both internal and external customers and maximize the financial performance of the hotel.

Ensuring all the telephone calls are answered and handled in a timely manner and in accordance with the brand standards.

Ensuring all new & existing bedroom and meeting room bookings checks are carried out in accordance with departmental and brand standards.

Ensuring all reservations enquiries are dealt with a prompt and professional manner in accordance with brand standards.

To be responsible for the day-to-day duties with selling the hotel and entering individual/groups/meeting room reservations, including arrivals checks, processing payments and communication to the hotel team.

Being fully conversant with Opera Cloud PMS system and TARS and the associated procedures and systems.

Upselling and cross selling targets are achieved, including the loyalty programme, ALL.

Completing other projects when and when required.

WHAT WE NEED FROM YOU

To succeed in the role of Multi Site Groups & Reservations Coordinator t you will need the following qualities and skills:

Enthusiastic and a self-motivated person with excellent written and verbal communication skills and team spirit.

Passion for delivering excellent customer service.

Computer literate is essential and Opera cloud PMS knowledge is preferable

Accor operating systems knowledge is desirable, but not essential.

A people person with a knack for making connections and creating memorable guest experiences.

Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.

Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.

A quick thinker who loves to solve problems and keep things running smoothly, even when it's busy.

A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.

Experience in a similar role within a hotel environment.

High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Oral & written fluency in English. Additional language will be considered a plus.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

Discounted hotel room rates for you and your friends & family

An additional day's leave for your birthday

Enhanced Maternity, adoption & shared parental leave

30% F&B discount at RBH hotels

Refer a Friend scheme (earn 250 for each referral up to 5 referrals)

Flexible working arrangements

Wagestream - choose how and when you get paid

Life Insurance

Employee Assistance Programme

Social and wellness events and activities all year round

Free meals on duty saving you over 1000 per yea

Employee of the Month/ Year

Gratuities and Service charges paid

Discounts in supermarkets and days out

20 years old and under 10.92 - 21 years old and over 11.44 per hour

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.