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Food & Beverage Supervisor

Employer
The Lensbury
Location
The Lensbury, Teddington
Salary
£28K plus Tronc, use of some leisure facilities and more...
Closing date
13 Mar 2025
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Job Details

About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our F&B outlets; maintaining high standards of quality, and maximising guest satisfaction

Key Responsibilities

  • Supervise and coordinate the day-to-day operations of our F&B outlets.
  • Provide leadership and guidance to the F&B team, ensuring they are motivated, trained, and equipped to deliver outstanding service.
  • Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly.
  • Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience.
  • Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
  • Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times.
  • Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.
  • Collaborate with other departments to ensure seamless coordination and communication.
  • Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards in all F&B areas.
  • Assist in the recruitment, training, and performance management of food and beverage staff, conducting regular evaluations and providing constructive feedback.

What we’re looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

  • Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members’ Club setting.
  • Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
  • Strong knowledge of F&B operations, including service skills and cost control.
  • Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment.
  • Attention to detail and a commitment to delivering exceptional guest service.
  • Flexibility to work evenings, weekends, and public holidays as required.

Benefits

  • Free meals whilst on duty
  • Staff Discounts at The Lensbury and across the L+R portfolio
  • Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
  • EAP with 24/7 helpline for you and your family
  • Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
  • Fully funded Apprenticeship opportunities
  • Excellent training and development opportunities
  • Staff Awards and Social events throughout the year
  • Cycle to work scheme
  • Free parking
  • Refer a Friend programme
  • Paid annual leave of 28 days including public holidays

Company

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