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Night Manager - London

Employer
Imperial London Hotels
Location
London, Greater London
Salary
34,320.00 + Benefits
Closing date
10 Feb 2025
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Job Details

Night Manager 

Imperial London Hotel Group based at Tavistock Hotel 

44 hours (4 Night On, 4 Nights Off)

34,320.00  GBP + Benefits

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. 

We are now recruiting a Night Manager at our Tavistock Hotel. Nestled in the heart of London, Bloomsbury. The Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar.

Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check-in to check-out. Working alongside the Front Office Manager, you will be a role model for the team, leading by example to create a memorable guest experience for each guest and address any shortfalls in service quality and operating standards.

Key Duties will include the following:

  • Oversee and direct all hotel operations during the night shift to ensure guest satisfaction and safety.
  • Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
  • Overall responsibility for the emergency procedures during the night shift, including, but not limited to the safe evacuation in cases of emergency.

What we'd like from you

  • Previous operational experience as a Night Manager or an experienced Assistant Front Office Manager/Duty Manager.
  • Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day.
  • With your excellent organisation skills, you'll be able to multi-task and also adapt to changing priorities.
  • You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
  • A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
  • Previous knowledge of Opera is desirable.

What you will get in return

  • 28 Days Holiday pro-rata increasing with length of service up to 33 days
  • Free meals on duty
  • Uniform & dry-cleaning
  • Workplace pension scheme
  • 300 Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers (via Each Person)
  • Nursery Scheme via Each Person (subject to eligibility)
  • Early Pay - Instantly access a portion of the pay you've already earned
  • Mental health first aiders support & well-being
  • Employee Assistance Programme- Supported by Hospitality Action

You can explore additional benefits here: 

About Us: 

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you're ready to bring your expertise to support us with our new chapter, please apply today!

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