Spa Assistant Manager - Broadway, Worcestershire
- Employer
- The Lygon Arms
- Location
- Broadway, Worcestershire
- Salary
- £29,000 per annum, plus service charge circa 2.5k (non contractual)
- Closing date
- 10 Mar 2025
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Job Details
Spa Assistant Manager - Broadway, Worcestershire
The Lygon Arms are currently looking to recruit a Spa Assistant Manager to join their award winning team. Description
The Lygon Arms - Spa Assistant Manager
This charming old coaching inn sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history, coloured by the many characters who have stayed here, from Oliver Cromwell to Elizabeth Taylor and Richard Burton. There’s a new spa tucked away in a tranquil corner of the hotel, but to unwind in the fresh air, pull on your wellies and explore those beautiful rolling hills.
Spa Assistant Manager - What's in it for you?
- £29,000 annual salary
- Service charge paid monthly (non-contractual) - circa 2,5k per year
- Free team meals included on duty
- Awards of Excellence recognition
- Length of service gifts
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Team Rate at our Iconic Luxury Hotels
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all Food and Beverage
- Discount on Spa treatment and products
- Refer a friend incentive
- Cycle to work scheme
- Employee assistance programme
- Team social events, seasonal gifts and much more…
Aim of the Spa Assistant Manager role:
- Take ownership for covering all reception shifts with a rota system.
- Be confident in ensuring each new reception staff member goes through an induction and training programme.
- To monitor staff development and follow the Company appraisal system in conjunction with the Spa Manager.
- Manage the Reception team ensuring all treatments and fitness bookings are taken efficiently and accurately. Together with ensuring that all other administrative reception procedures are followed correctly.
- Generate sales leads through outreach activities and corporate events
- Take prospective new members on show-rounds within Spa and Hotel Facilities
- Contribute to the membership budget.
- Ensure Lygon membership benefits sits in line with current trends and comp set
- To arrange and develop all Spa Events and provide appropriate costings within the department budgets.
- Complete monthly retention calls
- Complete a weekly forecast spreadsheet
- Ensure membership packs are completed in a timely manner
Spa Assistant Manager - About you:
- Must have previous Spa Supervisory or Management experience
- Treatment background, including NVQ level 3 or equivalent qualification desirable.
- Excellent communication skills and customer service required.
- You will have keen eye for detail, organisational skills and confident in communicating with the team
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