Service Assistant - Cambridge
- Employer
- The National Trust
- Location
- Cambridge, Cambridgeshire
- Salary
- 11.50 per hour
- Closing date
- 4 Feb 2025
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Job Details
Summary
We’re looking for a Service Assistant to join us at Anglesey Abbey in Cambridgeshire to help busy teams throughout our visitor operations.
Salary: 4,784.00/ 11.50 an hour
Duration: Fixed-term contract until 31 January 2026
Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 416 hours over the duration of the contract, and on average, you'll work 8 hours per week / roughly 2 shifts per week, but again this will be flexible depending on operational demand. Your rota pattern will cover Monday – Friday.
Interview date: Monday 10th February
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you’ll be working as part of the Visitor Operations team, alongside another Service Assistant. You’ll be providing excellent customer service to visitors by giving telephone and e-mail support for the various enquiries and bookings that come in, and playing a key part in our groups and tours bookings process.
What you'll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on helping visitors and answering their enquiries prior to their visit to us.
No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas.
Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
Who we're looking for
We’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Company
The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.
Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.
The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.
- Mini-site
- The National Trust
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