Assistant Head Concierge - London
- Employer
- The Soho Hotel
- Location
- London, Greater London
- Salary
- Discussed at venue
- Closing date
- 11 Feb 2025
View more categoriesView less categories
- Sector
- Hotel jobs, Hotel Receptionist, Reservations Manager, Travel & Culture, Reservations Consultant
- Job Type
- Full Time, Part Time
Job Details
Are you ready to elevate your hospitality career in an inspiring and dynamic environment? Firmdale Hotels is delighted to offer an exciting opportunity for an Assistant Head Concierge to join our highly successful team at The Soho Hotel.
Firmdale Hotels is renowned for its distinctive style, excellent service, and attention to detail. With a collection of unique, luxury boutique hotels in the heart of London, we are dedicated to creating unforgettable experiences for our guests. The Soho Hotel, nestled in the vibrant district of Soho, embodies our commitment to comfort, elegance, and superior service.
As the Assistant Head Concierge, you will be a key player in the smooth operation of our concierge desk. Reporting to the Head Concierge, your primary responsibility will be to ensure seamless arrivals and departures, efficiently handle guest requests, and provide exceptional service. This is a hands-on role perfect for someone who thrives in a collaborative, friendly, and hardworking environment.
Responsibilities:
- Oversee daily operations at the concierge desk.
- Manage guest arrivals and departures, ensuring a warm welcome and fond farewell.
- Handle guest requests with efficiency and a problem-solving attitude.
- Answer incoming calls and assist guests with their inquiries and needs.
- Assist with luggage handling and coordinate transportation as needed.
- Support the check-in and check-out processes, ensuring smooth transitions for guests.
What you Need:
- A strong customer focus and a warm, welcoming demeanour.
- Impeccable presentation and professional appearance.
- A team player with a willingness to collaborate and support colleagues.
- A keen eye for detail and a passion for delivering excellence.
- Enthusiasm and a positive attitude towards work.
- A clean UK driving license.
- Minimum of three years of experience in a similar role within a 5-star hotel environment.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year - Helle Jensen - Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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