Reception Manager - Broadway, Worcestershire
- Employer
- The Lygon Arms
- Location
- Broadway, Worcestershire
- Salary
- £34,320 per annum + Service Charge (circa £3,000 per annum)
- Closing date
- 26 Feb 2025
View more categoriesView less categories
- Sector
- Hotel jobs, Hotel Management, Hotel Receptionist, Reservations Manager
- Job Type
- Full Time
Job Details
Reception Manager - Broadway, Worcestershire
The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.
What's in it for you?
- £34,320 annual salary
- Service charge paid monthly -circa 3k per annum (non-contractual)
- Free team meals included on duty
- Awards of Excellence recognition
- Length of service gifts
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Team Rate at our Iconic Hotels
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all Food and Beverage
- Discount on Spa treatment and products
- Refer a friend incentive
- Cycle to work scheme
- Employee assistance programme
- Team social events, seasonal gifts and much more…
Reception Manager - Responsibilites
- Staff Welfare & Development: Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.
- Meeting Attendance: Participate in HOD, BEO, and Finance meetings, and stay informed about monthly revenue budgets and targets.
- Guest Satisfaction: Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.
- Team Collaboration: Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
- Service Excellence: Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.
- Technical Proficiency: Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
- Reservation Management: Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
- Restaurant Reservations: Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
- Feedback & Maintenance: Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
- Policy Adherence: Understand and adhere to current hotel and spa policies and procedures.
- Financial Responsibility: Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.
Reception Manager - About you
- Previous experience as a Reception Manager in a hotel is essential.
- You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
- You are a great leader, dedicated to developing your team.
- You can remain calm and composed during difficult situations in a busy environment.
- You have a good working knowledge of Microsoft applications and the Reservation System Opera.
- You thrive in a busy enviroment
Company
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