General Manager

Designate General Manager - Casinos

Coventry c55k basic + 5.6K car allowance + performance related bonus

We are looking for a Designate General Manager to join one of the largest and most successful gaming groups within the UK. As a Designate General Manager, you will be supported through a comprehensive training and induction programme. You will be initially be based in Coventry as a designate and once your designate training has been completed you will take up the role of General Manager within one of their Casinos in their Birmingham/Midlands region.

We are very keen to hear from candidates who have a proven track record as a leader within a high-volume superstore/large format retail store, or a leading leisure or hospitality business, and who enjoys the variety and excitement of working within the fast-paced environment of a 24hr gaming and entertainment business. Every Casino is a prestigious leisure destination with bars, restaurants, and a wide range of entertainment options.

It is a fantastic time to join this business with major capital investment and innovation going into the venues at a time of unprecedented opportunity within the sector. If you are obsessed with delivering customer excellence and ensuring your customers and team are at the heart of, and love everything you do, then this could be the start of an exciting and rewarding career for you.

As a general manager your responsibilities will include:

• Ensure that the casino culture instils responsible gambling at its heart.
• Creating amazing experiences for the customers on every visit, establishing the venue as the destination of choice.
• Building and promoting an inclusive, trusting, and high-performance culture.
• Coaching, mentoring and inspiring your team to maximise their potential.
• Proactively review customer insights data and key drivers of engagement.
• Implement a proactive sales strategy to continue to drive revenue growth across F&B, Gaming, & Entertainment.
• Create innovative experiences and events across all customer segments.
• Be fully accountable for health and safety, operational compliance and industry best practice.

Interested candidates must also be able to demonstrate the following attributes in full:

• Have a proven track record delivering exceptional commercial results in a significant service driven business.
• Be comfortable driving change and positively influencing at every level within the business.
• Be a creative thinker who constantly looks for improvement and innovation across your P&L

You will be brought into the business as a designate on a salary of 55K plus a 5.6k car allowance. As a GM you will also be able to participate in venue generated tips. Driven through your leading of the venue performance , there is also an opportunity to earn a substantial