Luggage Porter

About the role:

As Luggage Porter of the Front Office team across The Chelsea Townhouse and 11 Cadogan Gardens - the only Relais and Chateaux properties in London -, you are the reason  our Guests keep coming back for more. Our Luggage Porters work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations check in right through check out, to ensure that every guest wants to return.

You will consistently achieve the required standards of service and  customer care, assisting  the operation  creating a warm, friendly and comfortable environment for our guests.

Below are just some of the duties and responsibilities of Luggage Porter - across The Chelsea Townhouse & 11 Cadogan Gardens :

• You will be a well spoken individual, inmmaculately presented, able to create rapport with our regular and new guests, understanding and anticipating any needs the guests might have.
• You will demonstrate good knowledge of the Chelsea area and the city Leisure panoramma, and will be able to respond to any guests queries on a timely manner.
• To be respectful and confident at meeting and seeing off all arriving and departing guests, ensuring the efficient and safe transferral of luggage.
• To ensure all arriving Hotel and Restaurant guests' cars are parked, if required.
• To be confident and intuitive in ensure no guests are left waiting in any area of the Front Hall or public areas for an excessive amount of time  without being spoken to acknowledging the fact that every guest is unique.
• You will be a team player, willing to assist the Front of the House team when required, and will share the knowledge, passion and pride about the Hospitality Industry.

What's In It For You?

• Monthly tronc charge
• 29 days of annual leave, including bank holidays 
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our employee assistance programme
• …and so much more

If you find the pace and buzz of service is exciting and can work under pressure, please get in touch, we'd love to hear form you!