Member Support Team Leader - Heston

Would you like to join the largest Health and Fitness operator in Europe and work with a team who have a passion to serve? 

We are currently recruiting for a Member Support Team Leader to join our team at David Lloyd Clubs. 

Reporting into the Member Support Operations Manager, you will be required to lead a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members. 

What will I be doing?  

Working from one of our membership hubs, leading & developing a team of advisors to deliver the David Lloyd Clubs ways of working & exceptional service standards 

Maximising member experience & participation by anticipating & understanding trends 

Resolving high level escalated member queries 

Monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s 

Working varied shifts to cover the needs of the business. Morning, evening & weekend working will be required 

What are the benefits of working for David Lloyd Clubs?  

As a Member Support Team Leader, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:  

Free Club Membership for you & your family  

Ride to work scheme  

Workplace pension scheme 

Your birthday off! 

An additional holiday day each year for up to 5 years of service 

Discounts on our products such as Swimming / Tennis Lessons & Personal Training  

Unlimited 50% discount on food & drink  

Refer a friend membership scheme  

Employee assistance programme  

Learning, development, & career advancement opportunities  

What qualifications, skills and experience do I need?  

Exceptional customer service skills 

Highly developed leadership qualities 

Organisational skills & commercial acumen 

Ability to use an empathic & reasonable approach to member queries 

Up for the challenge? We would love to hear from you!  

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.