Duty Manager - Southampton

room2 is the world's first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us.

What's in it for you:

We're a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You'll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter

• Competitive salary and discretionary bonus scheme

• Pension scheme

• Loyalty rewards and referral bonuses

• Company sick pay scheme

• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars

• Additional annual leave with length of service

• Cycle to work scheme use of gym facilities in our hotels

• Access to activity workshops we host for our guests and the community

• Employee Assistance Programme for you and your immediate family

• Regular social activities including monthly people & planet focused engagement activities

• Personal development programmes and opportunities to grow as we do

Key Responsibilities

People

• Take full responsibility for the building and the people in the absence of the Assistant and General Manager

• Lead the team to create 'can't wait to return' experiences for our guests

• Lead the team of house hosts and Duty managers

• Ensure that the team are managing reservation enquiries (e-mail, phone & in person) with a kind & considered approach

• Be the 'in the know' person for guests enquiries & questions

• Lead team meetings with constructive feedback to improve operational performance and guest experiences

• Ensure that the team are taking payments and balancing the books at the end of the day

• Ensure the team completes property patrols to ensure safety & security

• Be accountable for the safety of your property

• Deal with housekeeping and maintenance on day to day

• Be initiative-led when dealing with challenging situations or guest complaints making sure our guests leave happy

• Be confident working alone and be a happy, positive influence when working as part of a team

• Be part of the management team in all aspects of the day-to-day operation

Places

• Be 'in the know' on local events and culture to offer guests authentic experiences and contribute to cultural programming

• Always question best practices and identify opportunities to improve hotel occupancy, revenue and operational process

Planet

• Put the planet at the forefront of all business decisions

• Take part in all company social responsibility initiatives

• Be an advocate of all our values

Direct Reports

• Room Mates

• Senior Room Mates

This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time.