Spa Receptionist - Broadway, Worcestershire

Spa Receptionist - Broadway, Worcestershire 

Join Our Team at The Lygon Arms Hotel!

Nestled in the heart of Broadway village, often called ‘the jewel of the Cotswolds,’ The Lygon Arms Hotel is a historic coaching inn with a rich heritage. Our tranquil spa, 86 unique bedrooms, secluded gardens, and relaxed dining experiences offer countless ways to enjoy the serene countryside.

What's in it for you?

• £24,960 annual salary
• Annual service charge (non-contractual) - circka 2,5k per year
• Meals included on duty
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Role Details:

• Shifts: Various shifts between 6am – 10pm, including weekends (5 days out of 7)

About the Spa Receptionist Role:

• Manage treatment, spa day, and fitness bookings
• Follow procedures for opening and closing the spa confidently
• Complete all reception admin tasks with pride and to the highest standard
• Assist with cashing up and voucher/brochure enquiries as needed
• Show potential new members and guests around the spa, highlighting all the exciting details
• Answer the phone promptly and assist with enquiries
• Ensure the smooth running of treatment rooms and allocate rooms to therapists fairly
• Collaborate with spa therapists, leisure attendants, and hotel staff, sharing necessary information professionally
• Monitor lone swimmers and other spa guests, and check pool chemical levels to ensure safety

About You:

• Experience in a spa environment is desirable
• Experience in a hotel/reception environment is advantageous
• Keen eye for detail, strong organizational skills, and confident communication with the team