Night Receptionist - Chelsea, London

Night Receptionist - Chelsea, London

Aim of the role

To be solely responsible for the security of the Hotel at night ensuring that any guests needs are taken care of to the standards set by the Company.

Responsibilities:

• To assist the Duty Manager/Night Manager and all departments when necessary showing teamwork and flexibility.
• To have intimate knowledge of Geography of the Hotel and all fuse boxes.
• To be confident with fire training and fire drill practices.
• To take pride in assisting and providing 24-hour service to guests.
• To be confident in assisting the Early Morning staff (Bakers, Cleaners, Restaurant, Kitchen, Porters) by issuing keys, stores, sorting out equipment problems and assisting with service where necessary.
• To communicate with the early Duty Manager through the Duty Manager Book or verbally on any on-going problems encountered in the night.
• To take ownership and ensure the stillroom is tidy and ready for early breakfast.
• To order newspapers as per list. Check forward planner for any other additional papers required for conferences.
• To take pride in ensuring the lounges, terraces and public areas are tidy and free of Restaurant and bar items and ready for final cleaning by Housekeeping.
• To be confident with EPOS system to enter breakfast orders and any other room or bar service on to system.
• Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.

What's In It For You?

• 29 days holiday including bank holidays
• Regular team events and appreciation days Free team meals Uniform provided Awards of Excellence recognition Discount on Spa treatments and products 25% discount on all Food & Beverage Length of service gifts Team referral scheme Health cash plan Team rate at our Iconic Luxury Hotels Friends and Family rate at our Iconic Luxury Hotels Employee assistance programme