Receptionist - Sunbury-on-Thames, Surrey

ABOUT US
1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and well-being, physical activity, learning and the arts.

JOB DESCRIPTION
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.

Primary objectives for the Receptionist will be:

• To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
• To create a favourable first impression of the Leisure Centre.
• To have a good range of knowledge regarding the Leisure Centre

The Receptionist will focus day to day on the following tasks:

• To work individually or as part of a team to ensure that customer's needs are understood and met.
• To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
• To assist the customers with their booking requirements and receive payments for use of the centre's facilities.
• To answer telephone calls efficiently and effectively within the company standards.
• To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
• To be able control customers entering the Leisure Centre, issuing receipts where required.
• To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
• To follow the financial procedures with regards to cash handling and reconciliation of monies.
• To operate the communication systems at the Leisure Centre, such as public address system & telephones.
• To communicate messages effectively to the rest of the leisure centre team.
• To follow the procedures for new gym memberships and swimming lesson courses.
• To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
• To promote and control items for resale and hire.
• To deal with customer complaints or comments as per the company procedures.
• To keep reception clean, tidy and a pleasant environment in which to work.
• To undertake any other duties as may be required to assist in the running of the Centre.

THE CANDIDATE

Qualifications

• Should hold GCSE Maths and English Grade C or above, or a similar qualification.
• Should hold a minimum of RSA level 1.

Personal

• Among the personal characteristics sought the applicant:
• Will have excellent interpersonal skills and a friendly disposition.
• Will be able to operate tills and be competent in a variety of computer programmes.
• Strong interpersonal and customer facing skills.
• Will be able to maintain a high level of confidentiality.
• Will be able to demonstrate good organisational skills.
• Will be able to communicate effectively with customers, clients and staff.
• Will be able to demonstrate clear identification with all customer requirements