Accommodation Operation Manager - London

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Accommodation Operation Manager at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Accommodation Operation Manager are:

Salary: 33,742.80 + service charge

Pension scheme with company contributions

50% discount in all our restaurants and Spa's across our properties

Team member and Friends & Family rates across our properties

Complimentary stay after passing probation

Extensive discounts on our benefits platform

Access to private medical insurance

Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Bike to work scheme

Recommend a Friend incentive

Complimentary laundry

Free meals on duty

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Accommodation Operation Manager, to join our Accommodation Services team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Accommodation Operation Manager, your main duties and expectations for the role will include:

Ensure that job tasks are correctly allocated and assigned to staff on duty in Knowcross Service/Housekeeping

Has a proficient working knowledge of "Opera"

Understanding the financial implications of controlling staff level and cost control

Ensure department is efficiently run on the weekends

Ensure departmental SOPs are in place and up to date

Keep record of Spot Checks and Glitches for team performance analyses and areas for improvement

You will be required to work 40hours per week, on a shift rota.

We are ...

Best Employer for 2021 at Springboard's Excellence Awards

One of the happiest hotels in London

Earth Check Silver Certified 2023

2 rosettes

Hoteliers' Charter Approved

Preferred Hotels & Resorts member

We are more concerned with what's in the glass, not whether its' half full or empty, so if you feel this Accommodation Operation Manager role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK