Reservations Agent - London

Join our dynamic team at Firmdale Hotels' prestigious Knightsbridge location! We are currently seeking a vibrant and dedicated Reservations Agent needed for Monday and Tuesday, totaling 16 hours per week to enrich our guests' experiences with unparalleled service and warmth.

At Firmdale Hotels, we pride ourselves on delivering exceptional hospitality experiences in unique and luxurious settings. With a commitment to excellence, we strive to create memorable moments for our guests, ensuring they feel welcomed, valued, and inspired throughout their stay.

Responsibilities:

• Engage with guests and external agents in a confident and personable manner, embodying our commitment to exceptional service.
• Utilise your in-depth knowledge of our hotel rooms and facilities to recommend rates and packages tailored to guests' preferences and needs.
• Work collaboratively with our front office team to maintain seamless operations and uphold our high standards of service.
• Demonstrate outstanding attention to detail in managing reservations and ensuring accuracy in guest information.
• Thrive in a fast-paced environment, effectively managing multiple tasks and maintaining composure under pressure.
• Uphold Firmdale Hotels' reputation for excellence by consistently exceeding guest expectations and fostering positive relationships.

What you Need:

• Customer-focused mind-set with a passion for delivering exceptional service.
• Strong organisational and communication skills, essential for effectively liaising with guests and colleagues.
• Ability to work collaboratively within a team, contributing to a supportive and positive work environment.
• Enthusiasm for hospitality and a commitment to upholding Firmdale Hotels' standards of excellence.

What We Offer:

• Competitive hourly rate of 13.64 per hour
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

At Firmdale Hotels, we take pride in our commitment to excellence and our dedication to creating unforgettable experiences for our guests. If you are ready to embark on a rewarding journey with a team that values passion, innovation, and excellence, we invite you to apply for the role.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.