Duty Manager - Tring, Hertfordshire

Duty Manager - Tring, Hertfordshire 

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel.  A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

BENEFITS

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

• Spa treatments & products
• Accommodation and Dinner
• Onsite Parking
• Meals on duty
• In house Trainings
• Additional holidays with service
• Recommend a friend bonus scheme  

Here your skills are valued, your growth encouraged, and your dedication rewarded. Join us in shaping the future of luxury hospitality.

As a Duty Manager, your responsibilities will include, but are not limited to, the following:

• Provide exceptional service to guests by executing reception duties, including welcoming VIP guests, checking guests in/out, and addressing any queries promptly and professionally.
• Responsible for handling cash transactions and maintaining secure key management procedures to ensure the safety and security of guests and the hotel.
• This role requires a hands-on approach, necessitating a comprehensive understanding of all hotel functions, including Reception, Food & Beverage (F&B), Housekeeping and Maintenance.
• Ability to multitask efficiently is crucial to manage various responsibilities simultaneously, maintaining high service standards across different areas of hotel operations.
• Collaborate effectively with other departments to ensure smooth coordination and communication, contributing to the overall success of guest experiences and hotel operations.
• Demonstrate strong problem-solving skills to address any issues or challenges that may arise during shifts, resolving them promptly to maintain guest satisfaction.
• Adapt quickly to changing circumstances and high-pressure situations, exhibiting resilience and maintaining composure to deliver exceptional service even in demanding environments.

Our Ideal Duty Manager 

• Has previous experience demonstrating a strong understanding of 5 star luxury service standards.
• Available for any shifts which occasionally includes Night shift and showcasing flexibility to meet the demands of the role.
• Possesses self-motivation and enthusiasm, driving personal and team performance to ensure exceptional guest service.
• Exhibits a keen eye for detail and accuracy, ensuring that all tasks are completed to the highest standards.
• Thrives in a fast-paced environment and can work effectively under pressure, maintaining composure to deliver excellence consistently.

As a Duty Manager, you will play a crucial role in providing exceptional guest experiences.