Front of House Manager - Central London

Job title Front of House Manager Location Central London Opportunity Full Time, Permanent

The Front of House Manager will work within the Management Team operating in a prestigious corporate environment within a large investment bank based in Central London where employee wellbeing is a key part of daily life.

Employees have access to a large, fully equipped Active Space alongside dedicated studios offering a comprehensive group training programme, as well as wider fully integrated employee wellbeing programme.

As the Front of House Manager, you will be responsible for the Front of House team ensuring the department delivers a 5* customer service experience and is able to find solutions to member enquiries. They will also be responsible for ensuring the Front of House operation runs smoothly by managing the rota, retail stock ordering and membership management including sign ups, cancellations and all membership enquiries.

We are proud to be a committed member of inclusive employers, and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role:

Main Duties:

• Deliver excellent customer service levels that exceed expectations.
• Ensuring the membership database is managed efficiently and effectively
• Create a hub of knowledge to support all member and non-member enquiries
• Flexible to be able to conduct opening, mid and closing shifts
• Present a monthly report on the department covering performance and opportunities
• Collaborate with the fitness department •Challenge mediocracy
• Develop FOH team with goal setting and long term planning

To succeed as part of the management team you will have:

• Experience in a customer service focused environment.
• A team player with exceptional planning and organisation skills with the ability to multitask.
• Outstanding communication and customer service skills.
• Approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience.
• Excellent attention to detail.
• Ability to work in a pressurised environment.
• Flexible and ‘can do’ attitude.
• Excellent customer service skills.
• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The Front of House Manager will be expected to demonstrate these values in all aspects of their role.

• We care

• We’re in it together

• We are explorers

• We own it

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events.

Make the most of our Rewards Hub, where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible.