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Business Services Co-ordinator - Ambleside

Employer
The National Trust
Location
Ambleside, Cumbria
Salary
19,094 pa
Closing date
11 Dec 2024

Job Details

Business Services Co-ordinator - Ambleside

Summary

We’re looking for a Business Services Coordinator to join our team from mid-January 2025. We can provide the training, but you’ll need to bring a can-do attitude and work well as part of a team.

You'll work either 4 or 5 days per week. We can be flexible about the working pattern and this will be discussed further at interview stage.

This is a fixed term contract due to end when the previous employee returns from maternity leave.  At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.

If you have any questions, or would like an informal chat about the role, please contact Amy Pitch, Visitor Operations & Experience Manager: amy.pitch@nationaltrust.org.uk



What it's like to work here

You’ll be based at Wray, an eccentric and spectacular Mock-Gothic castle in the Lake District. Set in rolling parkland, you’ll be able to enjoy uninterrupted views of Windermere from the office and rambling through the woods on your lunchbreak. One day a week you may also be required to work from our ranger base in Coniston.

You’ll be joining an experienced Business Services team, supporting our visitor business, and working alongside other departments including Gardens, Rangers, Collections and Facilities. It’s an exciting time for Wray, we are busy planning for the future and have an ambitious programme of investment over the next few years.

As well as the property team you’ll be part of a wider ‘South Lakes’ network, collectively looking after an area of ownership stretching between Coniston Water and the western lakeshore of Windermere. It includes 4000 hectares of land which is rich in nature and culture. These are some of the most iconic landscapes in the world, with over 18 million people visiting the Lake District each year.



What you'll be doing

Your role will be varied and there is always lots to do. You'll be responsible for the following core tasks: managing visitor bookings for Hill Top and Steam Yacht Gondola, banking, purchasing and procurement, monitoring shared inboxes and responding to visitor queries, finance systems support, IT & admin support, marketing support and project support. Full training will be provided, and you’ll be supported by an experienced team.



Who we're looking for

To deliver this role successfully, you'll need: 
  • good written and verbal communication skills
  • customer service experience including cash handling – this could be in a business or office environment.
  • to be able to multi-task and prioritise own workload
  • to be well organised, with attention to detail, maintaining accurate records
  • confidence in the use of IT systems, such as Microsoft Office 365
Please submit a cover letter alongside your CV.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
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The National Trust

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