Banqueting Floor Manager - Pall Mall, London

The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

Benefits of working at the Royal Automobile Club:

• 40-hour week with paid overtime
• Free meals on duty
• Paid birthday day off 
• Perkbox discount scheme
• European RAC cover
• Interest-free season ticket loan
• Christmas off
• Staff uniform
• Generous pension
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme
• Staff Parties

Purpose of the role:

• Responsible for the smooth running of our banqueting events. Directing the team to deliver the requirements specified by the event organiser to deliver an exceptional member and guest experience.
• As a Banqueting Floor Manager, you will be based in our stunning and palatial Pall Mall clubhouse and deliver a consistent and professional conference or banqueting experience that is memorable and leaves members and their guests feeling highly satisfied. Offering a luxurious environment Pall Mall is home to a variety of high-profile events including conferences, committee events, private parties and weddings. We average over 40,000 covers a year in banqueting alone.

Responsibilities:

• Liaise with Chefs
• Hold staff event briefings
• Ensure event runs according to the specific requirements set out by the event organiser

About you:

• Previous experience in a luxury banqueting environment, working to tight deadlines
• Demonstrable experience of managing floor staff
• Strong desire to deliver exceptional customer experience at all times
• Good communication skills
• Team player

Club Values:

HEARTS

Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club

Excellence - Excellence is not an achievement; it is something we strive for every day.

Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.

Respect - Showing consideration and understanding to our members and colleagues.

Trust – Acting with fairness, honesty and integrity.

Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.

Please visit our website for more information about our Club Vision and Values

What happens next:

• All applications will be reviewed
• Immediate interview dates available
• Closing date: 30 October 2024
• The full job description is available upon request and ahead of an interview