Job description:

The Peninsula London is seeking to hire a highly motivated Director of SPA and Wellness to plan, direct and control the entire activities and operations of the SPA & Wellness Department, ensuring commercial success. This role will also have a focus on providing leadership, direction and support to develop a highly motivated team.

 A serene oasis encompassing the spacious, quiet lower floor of the hotel, The Peninsula Spa and Wellness Centre offers an array of therapies – both ancient and modern – for optimising and beauty.

To further support their health and vitality, The Peninsula London offers guests an array of wellness programmes to enhance their energy, de-stress, and find balance. Accessible around the clock via the hotel's dedicated Wellness Portal, these offerings include guided meditations from Breethe, aromatherapy self-care rituals, in-room fitness equipment as well as exercise videos to allow guests to exercise in the comfort of their room.

• An exceptional opportunity to join our high-profile flagship hotel in London.
• The Peninsula Hotels espouses luxury service, dedication to our customers and commitment to our employees. 
• Join our award-winning group, working alongside a highly experienced team. 

Key accountabilities

• Overall responsibility for the overall Spa and Wellness department and facilities
• Develop a curated and thoughtful guest experience
• Mentor and coach a high performance, customer centric team
• Define the business strategy for the Spa and Wellness department to ensure on-going commercial success.
• Ensure standards, KPI’s and targets are well communicated and achieved whilst delivering optimal financial returns.
• Work closely with other departments such as as Sales & Marketing to conceptualize, and implement dynamic marketing programmes to drive club membership and Spa bookings, as well as market leading  initiatives.
• Act as a Peninsula Ambassador by engaging with guests, hosting events etc to  develop a leading brand reputation for the Peninsula both in London and international markets.

General requirements

• Minimum 2 years in a similar role within Spa 
• Is a natural organiser, highly detailed and able to engage with guests.
• Strong people leader and trainer having prior experience managing teams.
• Strong commercial acumen
• Ability to influence and communicate effectively.
• Fluent English language skills and presentation ability.
• Creative, innovative, and financial acumen (budgeting)

We are delighted to receive your CV and will liaise with successful candidates accordingly.