Hotel Front Office Host - Chessington, London

Job Type: Guaranteed Hours - Seasonal (Fixed End Date)

Location: Chessington World of Adventures Resort, KT9 2NE

Hours: Shifts cover hours between 6.50am to 10pm across a 7 day rota.

Advert closing date: 4th December 2024

Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.

Here at Chessington World of Adventures our 2024 season is in full swing, and we are recruiting for Hotel Front Office Hosts to join the team!

As a front office host, you will be the face of our hotels and the first point of contact for our guests, ensuring they are given a warm welcome and goodbye on arrival and when heading home or to the park. You will be responsible for checking-in/checking-out guests, ensuring they are given all the required information they need, showing enthusiasm while being proactive going above and beyond for guests to make sure they have the best possible experience.

Day to day your role will include, but is not limited to:

• Resolving guest enquires and feedback to the best of your ability to a high standard promoting return visits
• Confidently answering telephone enquires quickly and efficiently and taking advantage of upselling opportunities
• Helping maintain the hotel by keeping high cleaning standards, reporting and removing hazards and highlighting potential improvements

Fixed term contract to January 2025. Working weekends and bank holidays as required.

Qualifications & Experience

All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver a jaw dropping experience to our Guests!

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.