Assistant General Manager - Isola - Central London
- Employer
- San Carlo Group
- Location
- Central London
- Salary
- Competitive + Bonus & Tronc
- Closing date
- 11 Dec 2024
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Job Details
Assistant General Manager - Isola - Central London
Isola are hiring an Assistant General Manager!
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK - from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas - including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.
Colleague Benefits:
- You will be joining, one of the world's leading family-owned companies - which means global opportunities
- Delicious, healthy Meals whilst on duty - all free
- 30% discount in our restaurants, for you and your friends & family
- Gym discount scheme
- Squadra - our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
- Support in training and continuing Professional development
- Online development training with our San Carlo App 'lacademia'
- Wagestream - giving you flexibility to access, track, build and better manage your pay.
- Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
- Free confidential counselling sessions to help with you and your families wellbeing
- Free online health portal - giving you resources at your fingertips to help you reach your goals.
- Access to Hapi-life - a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
- Bring your friends and take part in our generous 'Refer a Friend' programme and earn up to 1000 per person!
Key Responsibilities:
- Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
- Undertake all Duty Manager responsibilities where relevant/needed
- Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
- Hold monthly reviews with all Department Managers reporting to you to ensure all KPI's are being achieved. Report each meeting to General Manager
- Manage monthly results from Department manager KPI's
- Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
- Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.
- Track team turnover monthly and ensure it stays below the company target.
- Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
- Create and maintain a safe and comfortable working environment for all staff to flourish in.
- Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
- Manage the results from all departmental Health Checks to ensure actions plans are being worked on.
Required Qualifications & Experience:
- Previous experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Company
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