Reservations Agent - Knightsbridge, London

Reservations Agent - Knightsbridge, London

JUMEIRAH CARLTON TOWER 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. 

In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Reservation Agent to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
• Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
• Process all SynXis reservations and extranet messages ensuring that all bookings are accurate.
• To be fully conversant with rate groups and sales accounts procedures.
• To ensure that all reservations standards and procedures are met with regard to reservations and system input.
• Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
• To liaise with sales, marketing and operations teams to ensure that VIP guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome.
• To determine from reservations any sales leads for future business and ensure these are passed to the sales department.
• Ensure reservations are taken accurately & traces are in place for the front office to follow up as required.
• Ensure that reservations include accurate billing details and that the accounts department have the required back-up.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• At least 2 years’ experience as a reservation agent role in a 5 Star Front Office or Reservations Department.
• Excellent level of English.
• Competent computer skills, word, excel, power point.
• Excellent communicator at all levels.
• Effective organizational skills, able to prioritise tasks and self-manage a demanding workload.
• Excellent presentation skills.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• 28 holidays inclusive of Bank Holidays
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Next pension
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Weeding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme