Assistant Centre Manager - Charlton Riverside, Greenwich, London

Assistant Centre Manager - Charlton Riverside, Greenwich, London

Role Title: Assistant Centre Manager

Department: Operations

Reports to: Centre Manager

Salary: Up to £30,000 per annum (experience dependant)

Re:nu – the future of wellness is coming to London!

As part of The Feel Good Group family, Re:nu is set to transform the high street with cutting-edge wellness and biohacking technology designed to help people feel their very best. From advanced recovery tools to state-of-the-art rejuvenation equipment, our services are redefining how we prioritise health and vitality. We are looking for a passionate and dynamic Assistant Centre Manager to play a key role in the launch of our first site, delivering an exceptional wellness experience to our clients. This is your opportunity to be part of a movement that’s changing the way people approach their well-being!
 

Role Purpose:

To support the Centre Manager to ensure the delivery of exceptional operational standards, customer engagement and sales targets

The role:

• Ensure the centre or facility is clean, organised, and meets all safety, health, and compliance standards. 
• Lead by example to ensure all customers receive operational excellence and standards, ensuring all activity is carried out correctly, first time.
• Deliver an outstanding customer experience by being highly visible on the floor, especially during peak hours. Engage with customers, act on NPS feedback promptly, and ensure a welcoming and responsive service experience every time.
• Serve as an ambassador for the brand, ensuring that all interactions reflect the brand’s values and messaging.
• Support the centre manager to support, coach and mentor the wider team.
• To influence a fun environment, whilst leading with a high support / high challenge mentality, that engages our team and aids team retention.
• To be a leading expert in the Renu product knowledge and its benefits, as well as ancillary products – being an advocate for all products and services. Upskilling your team regularly.
• Assist in managing stock levels, overseeing ordering, and ensuring proper stock presentation.
• Assist with daily sales reporting, and cash handling to help meet financial goals Support the centre manager to drive centre performance
• Maintain open lines of communication with the manager and other departments, providing regular updates on performance
• Ensure all paperwork, reports, and records are accurately maintained and submitted as needed.  

The Person:

• Has a passion for overall wellness and the difference it can make to our customers lives. 
• Understand how to provide a world class customer experience for every single customer with real consistency and genuine care.
• Understands the importance of a ‘bespoke approach’ to each customer, providing the correct products that suit their needs.
• Has excellent interpersonal skills, the ability to build relationships quickly and demonstrates a high level of emotional intelligence.
• Has experience of supporting and coaching team members
• Has meticulous attention to detail, is tenacious, shows a high level of integrity and demonstrates the desire to do the right thing, to the very highest standard at all times.
• Excellent organisation, prioritisation of work and the ability to forward plan, without neglecting the team and customers.
• Takes ownership of their own personal development.
• Is flexible and reliable with their approach to business hours – understanding that the needs of the business come first, and a presence is needed during peak trading hours.
• Has good knowledge of basic IT skills such Microsoft office and a good understanding of social media platforms
• A background in sports, sports recovery or sports science would be advantageous

What you can expect from us in return:

• Contracted salary and 40 hours per week
• 21 days annual leave
• Industry leading management and development programmes