Centre Assistant - Charlton Riverside, Greenwich, London

Centre Assistant - Charlton Riverside, Greenwich, London

Role Title: Centre Assistant

Department: Operations

Reports to: Centre Manager

Salary: Up to £25,000

Re:nu – the future of wellness is coming to London!
As part of The Feel Good Group family, Re:nu is set to transform the high street with cutting-edge wellness and biohacking technology designed to help people feel their very best. From advanced recovery tools to state-of-the-art rejuvenation equipment, our services are redefining how we prioritise health and vitality. We are looking for a passionate and dynamic Centre Assistant to play a key role in the launch of our first site, delivering an exceptional wellness experience to our clients. This is your opportunity to be part of a movement that’s changing the way people approach their well-being!

Role Purpose:

Our centre assistant team are the heart of our business. Delivering outstanding service to every single customer that walks through our doors.

The role:

• Ensure the centre or facility is clean, organised, and meets all safety, health, and compliance standards.
• Provide outstanding customer service to ensure a welcoming and helpful experience for every customer, every visit.
• Support stock management by assisting with stock replenishment, rotation, and presentation, ensuring shelves are always well-stocked and neatly arranged
• Process transactions efficiently at the till, handling cash and card payments with accuracy and following company
• Be knowledgeable about products, assisting customers with enquiries and offering advice on suitable products to meet their needs.
• Contribute to team goals by working collaboratively with colleagues, supporting a positive team culture and helping to achieve centre performance targets
• Promote company values and brand identity, providing a friendly and professional service that reflects our commitment to customer satisfaction.  

The Person:

• Has a passion for overall Wellness and the difference it can make to our customers lives.
• Passionate about customer service, with a positive attitude and a desire to make each customer’s experience enjoyable and memorable.
• Friendly and approachable, able to build rapport quickly with customers and team members alike.
• Detail-oriented and takes pride in creating an organised, clean, and attractive centre environment.
• Strong communication skills and the ability to listen carefully to understand customer needs and respond effectively.
• Reliable and punctual, with a flexible approach to working hours, including availability during weekends, holidays, and peak periods.
• Quick learner with an interest in learning about products to better assist customers Basic numeracy skills for cash handling and till operations.
• Adaptable and resilient, able to stay calm and handle busy periods effectively.
• A background in sports, sports recovery or sports science would be advantageous

What you can expect from us in return:

• Competitive salary
• 21 days annual leave (pro rata)
• Industry leading management and development programmes