Assistant Head Concierge

Job description:

The Peninsula London is delighted to announce that we are seeking a Assistant Head Concierge, to join our Team. This role is responsible for assisting the Head Concierge in planning, directing, controlling the entire activities and operations of the Concierge Desk, to maintain and improve the Peninsula Service Principles. Ensuring that excellent service, customer skills and service recovery are implemented. The role is responsible for providing information regarding both City and Peninsula Hotel attractions and points of interest.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Possess knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
• Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Actively network and build key contacts within the hospitality, culture and events sectors.
• Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• In the absence of the Head Concierge, attend weekly and monthly meetings to share and obtain information that will benefit the Concierge Desk.

General Requirements

• Minimum 3 years' experience in a concierge operation within which 1 year experience in the same capacity of a luxury international property.
• Good knowledge of customer service techniques, room, F&B and front desk processes, and systems.
• Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
• Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
• Excellent time management and organization, highly adaptable, naturally positive.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.