Junior Assistant Manager - Accommodation Available - Hook, Hampshire

Hours: Up to 40 hours per week

Junior Assistant Manager Key Responsibilities:

Key Responsibilities:

• To facilitate the guest journey and implement the highest quality of guest service standards to ensure 4 red star seamless service
• Support and develop the service teams
• Increase the sales by creating an effective strategy in all areas of Food & Beverage including developing staff incentives, increase covers and maximise seating availability
• Health & Safety Representative
• Ensure all equipment is in working order and liaise with the maintenance department to ensure any issues are dealt with promptly.

Hospitality & Service

• Provide the highest quality of guest service standard with the aim of exceeding expectations at all times, both operationally and administratively
• Be an exceptional and professional ambassador, establishing excellence at all times.
• Perform Duty Management shifts as required ensuring that you are accessible and show a presence throughout the hotel while interacting with guests, members, staff and suppliers.
• To ensure that effective Guest Service Standard of Performance (GSSOP) manuals are kept up to date for each department and the teams regularly run through these standards to constantly improve their performance and guest satisfaction.
• Ensure superlative levels of cleanliness in all areas outlets and associated areas under control of the Manager to a four red  star standard through effective daily, weekly and monthly schedules.
• Respond promptly and professionally to guest enquires requests, complaints and compliments.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.