Duty Manager - Mulligans - Hemel Hempstead, Hertfordshire

Duty Manager - Mulligans - Hemel Hempstead, Hertfordshire

REPORTS TO: ASISSTANT GENERAL MANAGER/GENERAL MANAGER

LOCATION: 5 JARMAN WAY, HEMEL HEMPSTEAD, HP2 4JW

SALARY: £26,500 PRO-RATA

Job Type: 32 - 40 hours per week

ABOUT ADVENTURE LEISURE

We are Adventure Leisure a leading leisure operator across the UK with the established brands Mr Mulligans, Bunkers and Ninja Warrior. We are rapidly expanding and have ambitious plans to develop our current offering of crazy golf, electro darts, shuffleboards, pool, assault courses and additional leisure. Our values are People Pride and Quality our mission is to provide memorable experiences for our guests.

ROLE OVERVIEW

To ensure the smooth running of Mulligans Hemel Hempstead whilst completing Open and Close Shifts. Safety, Service and Standards will remain the key focus on shift as well as the day to day management of the Centre and team members.

Your role will consist of running the operations on shift and managing the team as well as having an active role in sales, managing enquiries and promoting our services to local businesses.

KEY ACCOUNTABILITIES

Operations

• Full key holder responsibilities
• Open and Close the Centre ensuring that the standards expected are met and levels of service within the team are consistent throughout the shift.
• To be customer facing on shifts and when required, providing the best service and experience possible.
• All health and safety, compliance and service standards to be adhered to at all times.
• To be responsible for managing the team on shift, allocating tasks, observing service and provide training to improve operation and service levels.

People 

• Managing team through 121's, appraisals, observations, performance management documents.
• Providing full training to team, identifying areas to improve and work with individuals and team to achieve set KPI's for the business.

Additional Responsibilities

• Manage enquiries from telephone calls, website, email and social media, including uploading content.
• Operationally manage party functions, allocating team and liaising with the party guests.

KEY EXPERIENCE, SKILLS AND ATTRIBUTES

Experience

• 1 years’ People Management experience - Essential
• 1 years’ Venue Management experience - Essential
• Experience working in a hand-on customer facing role - Essential
• Key holder experience - Essential
• Health and safety experience (carrying out checks) - Essential

Skills

• Problem-solving and decision making skills
• Strong Leadership and People Management Skills 
• Excellent communication skills: Verbal, Written and Listening.
• Prioritisation skills – the ability to plan work activities and to use time efficiently.
• Good delegation skills
• Good Time management and organisation skills

Attributes

• Maintain positive and effective relationships with colleagues and customers
• Honest
• Hard-working
• Supportive

EDUCATIONAL BACKGROUND AND QUALIFICATIONS

• Good GCSE educational standard.
• A-Level or equivalent (preferred)

EMPLOYEE BENEFITS

• Market based salary to match responsibilities, experience, and qualifications.
• Meals on duty provided.
• On-site parking available.
• Staff discounts available for golf and leisure activities, food, and retail purchases.
• Support with your health and wellbeing through our Employee Assistance Programme.
• Personal development opportunities with access to our Learning Management System and content library.
• Company pension
• Sick pay