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Reservations Agent

Employer
Crimson Hotels
Location
Crowne Plaza London Gatwick Airport, Crawley
Salary
Competitive Salary
Closing date
21 Nov 2024
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Are you passionate and eager to make a difference? Look no further, Crimson Hotels has an excellent opportunity for a Reservations Agent to join our dynamic team at its Crowne Plaza London Gatwick Airport Hotel.

Description

The Crimson hotels is a fast growing, independently owned hotel group who own and manage seven branded hotels, operating under two major brands of Hilton and IHG.

At Crimson we are passionate about creating meaningful experiences and we do this by connecting people through exceptional hospitality and making a sustainable impact in our community.

As Reservation Agent you'll be a vital part of the Crowne Plaza London Gatwick Airport hotel's team, maximising revenue and occupancies. This job involves ensuring exceptional customer service and ensuring that guests' needs are met by booking their rooms and answering their questions.

?Primary responsibilities include, answering incoming calls and emails regarding hotel room reservations within required standards, assisting guests with booking, modifying, and cancelling reservations and providing information on hotel facilities, accurately inputting guest data and effectively handling complaints.

Personal qualities

  • Excellent communication skills (written and oral), to provide top-notch customer service while handling multiple tasks efficiently.
  • Highly Educated
  • Previous experience of working within a hospitality environment
  • Flexibility and planning skills
  • Goal orientated and solution focused
  • Able to lead by example in terms of living the values, customer service, and teamworking ensuring a positive and can-do attitude.

There are some great benefits of working with us:

  • Fantastic room discount within Crimson Hotel group and across the worldwide IHG brand of hotels
  • My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards and employee of the month e-vouchers
  • Birthday day off
  • Private Healthcare Plan, eg financial assistance towards the cost of healthcare
  • Superb learning and development opportunities for career progression
  • Company pension scheme and life assurance
  • Complimentary refreshments and freshly cooked meals whilst on duty
  • Employee introduction bonus scheme
  • Sales Champions bonus scheme

In line with the requirements of the Asylum & immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Evidence of eligibility will ne required from candidates as part of the recruitment process.

A Crimson we want to be a great place to work where a diverse group of people from all backgrounds can input and thrive.  We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, disability, sex, sexual orientation, maternity or pregnancy, religion or belief.

 

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