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Duty Manager - Tring, Hertfordshire

Employer
Pendley Manor Hotel
Location
Tring, Hertfordshire
Salary
£30,000 per annum
Closing date
5 Nov 2024
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Duty Manager - Tring, Hertfordshire 

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel.  A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

BENEFITS

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

  • Spa treatments & products
  • Accommodation and Dinner
  • Onsite Parking
  • Meals on duty
  • In house Trainings
  • Additional holidays with service
  • Recommend a friend bonus scheme  

Here your skills are valued, your growth encouraged, and your dedication rewarded. Join us in shaping the future of luxury hospitality.

As a Duty Manager, your responsibilities will include, but are not limited to, the following:

  • Provide exceptional service to guests by executing reception duties, including welcoming VIP guests, checking guests in/out, and addressing any queries promptly and professionally.
  • Responsible for handling cash transactions and maintaining secure key management procedures to ensure the safety and security of guests and the hotel.
  • This role requires a hands-on approach, necessitating a comprehensive understanding of all hotel functions, including Reception, Food & Beverage (F&B), Housekeeping and Maintenance.
  • Ability to multitask efficiently is crucial to manage various responsibilities simultaneously, maintaining high service standards across different areas of hotel operations.
  • Collaborate effectively with other departments to ensure smooth coordination and communication, contributing to the overall success of guest experiences and hotel operations.
  • Demonstrate strong problem-solving skills to address any issues or challenges that may arise during shifts, resolving them promptly to maintain guest satisfaction.
  • Adapt quickly to changing circumstances and high-pressure situations, exhibiting resilience and maintaining composure to deliver exceptional service even in demanding environments.

Our Ideal Duty Manager 

  • Has previous experience demonstrating a strong understanding of 5 star luxury service standards.
  • Available for any shifts which occasionally includes Night shift and showcasing flexibility to meet the demands of the role.
  • Possesses self-motivation and enthusiasm, driving personal and team performance to ensure exceptional guest service.
  • Exhibits a keen eye for detail and accuracy, ensuring that all tasks are completed to the highest standards.
  • Thrives in a fast-paced environment and can work effectively under pressure, maintaining composure to deliver excellence consistently.

As a Duty Manager, you will play a crucial role in providing exceptional guest experiences.

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