Call Centre Advisor - Chessington, London

Job Type: Guaranteed Hours (Seasonal - Fixed End Date)

What you'll bring to the team

We are seeking Call Centre Advisors to join us on a fixed-term contract until November 2025 and be a part of the magic that brings joy to millions. We're looking for passionate individuals who are eager to create unforgettable experiences for our guests. 

As a vital member of our dynamic team, you'll handle incoming enquiries and manage bookings through emails, live chats, and phone calls. We're seeking individuals with a remarkable telephone manner and a passion for providing exceptional service to ensure every guest feels valued and loved.

In this multifaceted role, you'll be the first point of contact, ensuring swift and professional responses to enquiries. Your guest-centric approach will help you exceed expectations and enhance guest stays by introducing additional products to our Short Breaks packages. Your commitment to guest satisfaction and data protection compliance will be unwavering.

Key Accountabilities

• Provide guests with information, support, and expert advice, mastering our booking system to facilitate guest orders seamlessly.
• Ensure a lightning-fast response rate in line with our exceptional standards.
• Become a subject matter expert on the attractions you work with.
• Collaborate with team members to meet personal and team targets.
• Take on additional duties as they arise, contributing to the spellbinding experiences we create daily.

Qualifications & Experience

• Exceptional written and verbal communication skills.
• Previous experience in a similar role, managing customer service, sales, upselling, and swift resolution of customer enquiries.
• Ability to achieve objectives and surpass sales targets in our dynamic Contact Centre environment.
• Ability to remain calm and composed, thriving in challenging moments.
• Upbeat and approachable personality.
• Meticulous attention to detail.
• Outstanding organisational skills and time management expertise, effortlessly adapting to ever-changing priorities and demands.

You will need to be available to work shifts between 08:00 and 21:00 Monday to Sunday, including bank holidays. We offer a minimum guaranteed hours of 30 per week.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.