Assistant General Manager - Hyde Park, London

Assistant General Manager - Hyde Park, London

Contract: Permanent - Following a 6-month probationary period

Park Sports are a growing public sports centre operator and all of our venues are in fantastic locations across London offering great opportunities for culture, leisure and a variety of sports. We pride ourselves on creating a welcoming environment for players of all ages and skill levels.

We are looking to recruit an Assistant General Manager at Hyde Park to join a well-established team which has a great working culture and value their people. The centre consists of 7 outdoor tennis courts, a five a side football/netball pitch, a padel court, lawn bowls and table tennis, plus a busy café. The ideal candidate will possess excellent management and customer service skills, and thrive in a team-oriented environment.

Responsibilities:

• Day to day management of the centre alongside the General Manager (GM) and covering the GM during absence.
• Organising staff rotas/timesheets.
• Support and contribute to the delivery of Park Sports vision, mission and values.
• Assist the GM to drive and achieve KPI’s, including customer service, revenue targets, payroll costs and participation levels.
• Following Health & Safety procedures and requirements, fixing or escalating issues as appropriate.
• Help lead and develop a high performing team through effective people management, development and retention.
• Manage court, pitch and course bookings, including handling enquiries and cancellations
• Address and resolve customer complaints or issues in person, via phone and via e-mails.
• Write and respond to emails professionally and in a timely manner, addressing enquiries and other administrative tasks.
• Perform spreadsheet work to include accurate data entry.
• Raising invoices on accounting software.
• Maintain cleanliness and safety standards throughout the facility, including common areas, changing rooms and on court.

Requirements

• Previous experience in a sports management role preferred.
• Excellent communication, interpersonal and customer service skills.
• Ability to work effectively managing a team as well as independently.
• Proficient in using email, spreadsheet and invoicing software (e.g. Microsoft Excel, Google sheets, Xero).
• Must be available to work flexible hours, including early mornings, evenings, weekends and holidays.

Please include a covering letter stating experience and qualifications

Benefits

• Free lunch while on shift
• Free hot drinks
• Discounts on food & beverages
• Free use of sports facilities and coaching courses, when available
• Uniform provided
• Enhanced Pension Contributions
• Training and development programme

Park Sports is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.