Personal Travel Advisor - Lincoln

Job details

Salary: 24,710 plus commission and excellent benefits

Hours: Full Time - 37.5 hours per week

Shifts: Monday to Sunday - 09:00 to 20:00

Location: Lincoln

Contract: 12 Month Fixed Term Contract

Closing Date: Sunday 18th August 2024

In a nutshell

At Virgin Atlantic Holidays, it's our vision to become the most loved travel company. As we embark on this exciting journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo with fresh ideas.

We love bringing innovative approaches to the industry and remaining a loud and proud voice for positive change - on sustainability issues, people, or our communities. So, if you're ready to take your career to new heights, read on.

We're not just travel agents; we're dream makers and ground breakers! As a Personal Travel Advisor, you'll become the specialist, crafting once-in-a-lifetime trips, and making our customer's dreams a reality.

Day to day

• Collaborate with other teams across the business and third-party suppliers to provide seamless customer experiences
• Strive to achieve individual and team sales targets and KPIs
• Look for ways to blow our guests away with our products and build magnificent moments throughout their journey
• Drive sales within our award-winning retail team who share your passion and dedication to deliver outstanding results
• Establish trust by using your personality and inspiring our guests, turning inquiries into bookings to create unforgettable holidays

About you

We're looking for someone with outstanding communication skills - a natural conversation starter with the passion and enthusiasm to work within travel and tourism. We'd also love to see the following:

• Sales experience preferred - but most importantly, we want dedication and confidence in achieving targets through connecting with a variety of guests and closing sales effectively.
• Experience in customer service roles that allows you to wow our guests and leave a lasting impression to build a repeat customer base.
• Versatility to overcome challenges in a constantly evolving environment - no two days are ever the same.
• Flexibility to work varied shifts in line with customer demand. This will include evenings and weekends.

What we offer

• Our training kicks off with our famous "First Dates" in our outstanding head office building in Crawley. This is followed by a four-week training programme which is a combination of virtual and in-store training
• Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic's destinations (did someone say Barbados?)
• Ongoing coaching and development throughout your career
• Generous contributory pension scheme and life assurance
• EVE benefits - a catalogue of optional salary sacrifice benefits such as travel insurance and dental insurance
• Access to our Employee Assistance Programme and Digital GP service

If this sounds intriguing, we'd love to hear from you!

Be yourself - Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

If successful during your application, you would be invited to complete our interactive online assessment. Here, you'll be asked a series of situational judgement questions, followed by some pre-recorded video questions to answer. If successful through this digital assessment, the final stage will be an invite to our in-person interview.