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Groups, Conference and Events Executive

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
26 Jun 2024
Groups, Conference and Events Executive

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

  • Annual salary:£27,556.62
  • Free and healthy meals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • What will I be doing?

    As Groups Executive, you will maximise revenue opportunities for Group bookings by driving sales leads and increasing conversions. The Groups Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups Executive will perform the following tasks to the highest standards:

  • Receive and convert incoming enquiries to achieve targets and maximize revenue
  • Seek opportunities to increase sales and conversions within the Team
  • Focus on a consistently executed up-selling approach
  • Build strong relationships with customers to fully understand their needs
  • Arrange and carry out Hotel show rounds
  • Ensure the complete administration and execution of all group bookings.
  • Participate in hotel promotional activities
  • What are we looking for?

    A Groups Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Good organisational and administration skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Demonstrated previous experience working within Groups or Reservations
  • Knowledge of the hotel property management systems
  • EVERY JOB MAKES THE STAY.

    At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

    We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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