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Sales Support Co-ordinator - Sheffield, South Yorkshire

Employer
Westfield Health
Location
Sheffield, South Yorkshire
Salary
£23,800 per annum
Closing date
31 May 2024

Job Details

Sales Support Co-ordinator - Sheffield, South Yorkshire

Job title Sales Support Co-ordinator Location Sheffield / Hybrid Opportunity Full Time, Permanent

The Sales Support Co-ordinator will work within the wider Sales Team providing our Sales Team and Corporate clients the highest level of proactive and dedicated support.

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Sales Support Co-ordinator supports our mission by ensuring our customers and the Health & Wellbeing consultants are fully supported and assisted in the sales process, and as their support building strong progressive relationships.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role

The Sales Support Co-ordinator is central to providing the highest level of support to our Sales Team and corporate clients.

Working with the Health & Wellbeing consultants to maximise sales opportunities:

  • Proactively promote Westfield Health and Wellbeing products and services
  • Prepare written quotations on request, liaising with the Health and Wellbeing consultant and customer
  • Onboard corporate accounts to ensure a positive customer experience
  • Respond to customer queries by telephone and email, liaising with internal departments

We are looking for people to join our team who have the right level of experience and skills capability, developed through working in a support and customer service environment, and ideally, have knowledge of health & wellbeing products and experience of working in a FCA regulated environment.

About you:

Education and Qualifications

  • Maths and English GCSE grade 5 above or equivalent

Experience

  • Experienced in working in a support role within a sales environment
  • Experienced in dealing with corporate customers and commercial stakeholders
  • Experienced in building strong relationships with diverse clients and colleagues
  • Experienced in providing a first class customer experience

Skills

  • IT skills - working with office packages, remote platforms (MS Teams/Zoom)
  • Articulate with strong communication skills (oral and written)
  • Excellent organisational skills with the ability to take ownership and respond to a variety of queries through different channels, to meet deadlines
  • Demonstrate accuracy and attention to detail, the ability to provide and communicate detailed product and management information
  • A positive and flexible attitude towards change, be passionate about Customer Service and motivated by achieving results
  • Proven accountability for personal performance and own development
  • A team player who thrives being part of a team and works well within a team environment
  • Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The Sales Support Co-ordinator will be expected to demonstrate these values in all aspects of their role.

  • We care
  • We’re in it together
  • We are explorers
  • We own it

To find out more about what makes up each of our Values, please see our website.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes onsite gym facilities, as well as on-demand classes and resources available on our Wellbeing app. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible.

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