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Spa Duty Manager - Grantley, Ripon

Employer
Grantley Hall
Location
Grantley, Ripon
Salary
£27,000 per annum + Tronc (Typically £2,400 annually)
Closing date
28 May 2024

Job Details

Spa Duty Manager - Grantley, Ripon

Hours: Full Time - 40 hours per week

All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Key Responsibilities

  • Ensure the smooth daily operation of all aspects of the Spa
  • Assign job tasks to spa team, as suited to their role and promote a high level of performance and motivation amongst the department
  • Handle any guest complaints that arise, requests and enquiries on departmental services
  • Prioritise guest satisfaction and establish positive relationships to better understand their requirements
  • Organise and check that all Spa areas are set as per the Standard Operating Procedures
  • Provide service promptly, courteously, and accurately
  • Assist in providing departmental Employee Onboarding to newly recruited team members
  • Ensure all collateral such as guest welcome letters, promotional materials and confirmation letters are finalized in advance
  • Take responsibility of the Spa in the absence of the Spa & Wellness Manager
  • Co-ordinate operations on the spa reception desk, including performing reception duties when required
  • Encourage open communication with all team members throughout your day-to-day activities
  • Order and supply all therapist paperwork (Guest Consultations etc.)
  • Meet retail targets and treatment targets
  • Continually strive to improve spa treatment and retail targets
  • Display initiative to assist in making the Spa financially successful
  • Continue to look for ways that the Spa can be more cost-effective by researching and comparing current and prospective suppliers for all products

Key Skills, Qualities & Experience

  • Be able to manage time effectively and have a high degree of self-management and excellent organisational skills
  • Have the capability to support management and work as a team member
  • Have the ability to speak, coach, mentor and build a team
  • Positively influence the team to meet the goals of the business
  • Internationally recognized qualification in Beauty Therapy and Massage Level 2 and 3 qualifications
  • Food & Beverage knowledge and experience is preferred, but not essential
  • Experience in a 5-star spa is preferred
  • Detail orientated individual who drives standards
  • Possess a positive attitude and a desire to learn
  • Ability to meet deadlines and work under pressure
  • Friendly, courteous and helpful with excellent communication skills
  • Motivated to go the extra mile for guests and colleagues
  • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

  • Tips typically over £200 per month (£2,400 per year)
  • Complimentary bespoke uniform and chef whites
  • Complimentary meals whilst on duty
  • Refer a Friend bonus - Earn up to £1000
  • Complimentary employee car parking
  • Complimentary state of the art onsite gym - with personal trainer support
  • 31 days annual leave (including bank holidays) increasing with service
  • Professional development opportunities at all levels
  • Reimbursement on work shoes, sight tests and professional memberships
  • Modern and spacious live in accommodation for eligible roles
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
  • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • External team assistance line along with wellbeing champions onsite
  • Team Member of the Month Awards
  • Discount on Grantley Halls Restaurants, Spa products and Gift Shop
  • Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
  • Cycle to work scheme
  • Access to Wagestream, allowing you to instantly access your wages.
  • Simplyhealth - Health cash plan

Company

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