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Hospitality Team Member - 40 hours per week - Birmingham

Resorts World Birmingham
Birmingham, West Midlands
£23970.24 per year
Closing date
28 May 2024

Job Details

Hospitality Team Member - 40 hours per week - Birmingham

Hospitality Team Member - 40 hours per week Send to a Friend Apply Now Salary: 23,970.24 per annum Department: Sports Bar Location: Birmingham Published: 16 Apr 2024 Brand: Resorts World Birmingham Closing Date: 27/05/2024

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

We are currently looking for an enthusiastic Hospitality Team Member to join our vibrant team at Sports Bar, working 40 hours per week. Candidates must be fully flexible to work a variety of shifts; including weekends, nights and bank holidays. We are looking for enthusiastic and dynamic candidates with a passion for delivering excellent customer service and a flexible attitude towards changing priorities and procedures, including changes to shifts/rotas.

Key competencies and duties include:

  • Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, health & safety and hygiene regulations.
  • Being an effective team player who contributes to continuous business improvement.
  • Till operation and cash handling.
  • Waiting tables and clearing of cutlery and glasses from customers, ensuring all items are washed/cleaned and stored correctly.
  • Identify any food and beverage requirements using a proactive approach where appropriate.
  • Ensuring all areas of the casino areas are always kept clean and tidy.
  • This role would involve working in the casino bar and restaurant and so we are ideally looking for candidates with previous experience working in a similar position.
What is a Genting Employee?

At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.

Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!

  • Are enthused about working for Genting, and strongly believe in our values
  • Demonstrate a positive, can-do attitude
  • Have outstanding customer service skills
  • Are friendly, helpful and supportive towards all team members
  • Take pride in their appearance
  • Reliable and hard working
  • Are flexible to fit in with our 24 hour business
  • Bring some personality and fun to the workplace!
What we offer:
  • Online Discount portal
  • A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
  • Life Cover
  • Numerous discounts across Resorts World Birmingham and the NEC Campus
  • Discounts across the wider Genting UK brand
  • Discounted on-site gym membership
  • Discounted bus and rail passes with National Express
  • Pension
  • Uniform provided
  • Employee Assistance Programme
  • Free on-site parking
  • Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

*subject to eligibility


Company info
Resorts World Birmingham

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