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Senior Customer Services Assistant

£12 to £12 per hour
Closing date
12 Jun 2024
Job description:

Rail Gourmet is seeking a motivated individual to join our team as Senior Customer Service Assistant for Great Western Railway (GWR) at Plymouth.


Shifts: Part time, 16 hours per week. Varied between 6 AM and 10 PM, including weekends.


Pay Rate: £ 12.00 per hour.


We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.




  • Oversee efficient loading/unloading of catering equipment and stock from trains.
  • Manage order assembly and maintain precise control over inventory.
  • Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
  • Strategically place products to minimize wastage through effective rotation.



  • Applicants must be 18 years or older due to certain responsibilities within the role.
  • The role involves manual loading and unloading of items, requiring physical capability and stamina.




At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:


  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
  • Learn while you Earn: Access to award-winning training, apprenticeships and development.
  • Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
  • Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
  • Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
  • Get rewarded with £400 for successful referrals.
  • Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
  • Employee Recognitions: Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
  • Travel and Leisure Pass: 5 Leisure pass for GWR after probation.


Feel like you could belong at RG? Apply now and embark on the best part of your journey.


Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

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