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Head Of Event Operations - London

London, Greater London
Closing date
16 May 2024
Head Of Event Operations - London

Head Of Event Operations - National Theatre

  • 45000 - 50000 per annum

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
    • Entertainment discounts - up to 55% off cinema tickets
    • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
    • Travel discounts - Discounts with holiday companies such as TUI and Expedia
    • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's first birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products

More about the role:

The National Theatre, one of the UK's leading arts venues, reaches millions of people each year through live and digital programming, creating and sharing performances in London, across the UK and internationally. The organisation strives to be accessible, inclusive and sustainable. It empowers artists and craftspeople to make world-leading work, inspires young people, and works with communities. Based in the heart of London's South Bank, the venue is home to multiple performance spaces and is attended by over a million people annually, operating year-round to provide a welcoming space for audiences and visitors alike. NT Food and Drink, a partnership formed between Levy UK & I (part of Compass Group), KERB Events and the National Theatre, enhances the experience of visitors to the NT. Through delivery of great hospitality across the building and with a wide range of venues from event spaces, cafes, bars and restaurants whether theatre-going or not, we're able to meet the needs of our guest and add to their experience of visiting this iconic venue. JOB DESCRIPTION Reporting to the Director of Food & Drink, you will be responsible for the delivery of internal and commercial events across multiple spaces within the theatre.
Event delivery Deliver commercial and internal events according to function sheet specifications Maintain expected high standards for all types of events Adhere to responsible alcohol service guidelines Ensure the operational team have in depth induction and training, a detailed briefing and are in correct uniform, enabling them to perform to the high standards expected Manage client relationship and communication throughout the event Complete relevant H&S paperwork and end of night reporting
Team management & training
Line management of event operations management and a team of casual staff Book staffing as required with NT Food & Drink's staffing partner Write rotas according to event requirements and labour budgets Staff inductions including health & safety and event specific training Training & development of event operations management and casual team members Internal Establish and update standard operating procedures and menu specification documents
Health & safety
Conduct weekly and quarterly health & safety audits of event areas Update & review all risk assessments associated with event operations Ensure department is fully compliant with all food safety and general H&S requirements Monitor and manage pest control
Equipment & logistics
Effectively manage all event kit & equipment including regular stock takes Maintain all event storage areas Liaise with logistics team regarding event requirements Operate basic in house AV & Lighting equipment and report maintenance requirements as needed Set up and manage linen contract, ensuring correct quantities are available for events as required
Financial reporting
Effective management of labour spend vs budgets for both commercial and internal events Conduct monthly stock takes Weekly commercial sales and profit reporting as well as accurate reporting of all costs for internal events Understanding of overall commercial event P&L
Stakeholder management Foster strong relationships with partners, including KERB Food, National Theatre, and Compass Group/Levy. Maintain strong positive relationships with internal departments, including Food & Drink, planning, AV & lighting, development, support services and visitor experience management. Manage external suppliers throughout event delivery, maintaining relationships whilst ensuring all building regulations are adhered to Manage relationship with staffing partner to ensure event requirements are met
Other Support the event sales & planning team in driving commercial event revenue Thorough understanding of the internal event requirements, particularly for high level clientele and the importance of these events for the ongoing success of the National Theatre Promote and support NT Food & Drink's commitment to sustainability in event menus and delivery.
Previous experience in operational event management, preferably within a cultural/heritage venue, high end hotel or similar Experience managing multiple events simultaneously and with guest numbers of 200+ Internal Detailed knowledge of event preparation requirements including staffing, equipment, logistics, stock control and external suppliers Experience with all aspects of event specific and general health & safety requirements Excellent communication and interpersonal skills, with the ability to build and maintain a strong, skilled operational team Strong organisational and multitasking abilities, with a keen attention to detail. Proven track record of managing event P&L, including effective labour budgeting and beverage stock control Experience of working with a range of budgets and financial acumen. Ability to work collaboratively with cross-functional teams and external partners. Flexible around the need to adjust working patterns within reason and as agreed with line manager, as relevant to business requirements from time to time. Excellent knowledge of the hospitality industry and current trends. High level of professionalism and ability to represent the organisation effectively. Ability to think outside the box and be creative

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1504/99418004/52636096/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

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