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Guest Service Team Leader - Ashford

Ashford, Kent
£24793.60 per year
Closing date
12 Jun 2024
Guest Service Team Leader - Ashford

Guest Service Team Leader 

Job purpose

You'll handle customer inquiries and concerns, using clear, simple language and keeping sentences short. As a key member of the Customer Services team, you will be responsible for ensuring the efficient operation of the department. You will play a vital role in helping the Customer Service Manager to maximize the potential for customer re-bookings. Your professionalism and expertise in handling customer inquiries and concerns will help to drive the success of our business. We strive to communicate in clear and simple language, using an active voice to inspire and motivate our team to achieve greater heights.

Key Responsibilities

  • Complete pre-visit paperwork and communicate to relevant departments. 
  • Allocate rooms and send timetables to visitors within the company's 4-week deadline. 
  • Manage emails/post from/to schools. 
  • Make pre-arrival calls and record contacts. 
  • Compile feedback summaries and confirm guest numbers to Admin weekly. 
  • Coordinate welcome and feedback meetings and daily contact with schools.

Essential Criteria

  • Good attention to detail
  • Excellent communication skills
  • Good problem solving skills
  • Friendly, outgoing and professional manner essential
  • Ability and confidence to communicate with people at all levels
  • Excellent customer
  • Ability to work on own initiative
  • Computer literacy in MS Word, Excel and Outlook



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